How Does Cancellation Work


Once the cancellation request is received, will take 1-2 business days to complete the cancellation process. If the order status says couriered (shipped), it will process the cancellation but the refund process (in case payment made) will be initiated soon after it receives the cancelled item back. In this case, the item must be unused, with original tags, in original packing with all parts & freebies and with a copy of the original invoice.

If the product is purchased on COD, the order cannot be cancelled without making the payment. The request can only be initiated once the payment is made. The delivery partner is only to deliver the product and collect the payment in case of COD. They are neither authorized nor have the necessary tools to capture the cancellation request. helpdesk will have to be contacted for initiating such requests.


How Does Cancellation Works

1. Login into your Account

2. Go to ‘Order History’ and click on the order view icon for which you want to raise a cancellation request

3. Clink on Cancel link next to the product you would like to cancel

4. Fill in the required details and submit the request

Click the link to login



The refund process will be completed between 7-15 business days after the necessary due diligence related to the cancellation or return process of the product. Therefore, it must be ensured that the requirement process is adhered to for speedy processing of the refund. The refund amount will be in the form of a credit note transferred into the users account. The shipping and COD charges will be deducted wherever applicable. This credit note can be redeemed to purchase any product/s on

In cases where the reason for refund is due to the Seller, the refund amount in full will be credited to the same account from where payment was made. In case the payment was made under Cash on delivery, the refund would be in the form of a NEFT transfer to the users bank account. For a NEFT transfer, the following details need to be updates:

-  Bank Name

-  Account Holder Name

-  Bank Account Number

-  Branch Address

-  IFSC Code

A NEFT transfer will not be possible if the payment was made through Credit/Debit card or Net banking. Refunds can also be in the form of a credit note into the users account in case requested for. A similar refund process is applicable if fails to deliver the product or the product is delivered outside of the specified period.